Shipping & Return Policy

Our Pledge

We guarantee our merchandise to be free of manufacturing defective item for refund. Unwashed, unworn, unused merchandise, with original tags attached, may be returned within 30 days from the original purchase date.

If you receive an incorrect or defective product, please don't hesitate to contact us at support@maisonyogaofficial.com. We'll immediately send you a new product free of charge. You'll have to provide us with your order reference number and customer name, name of the product concerned, and product photos.

Shipping

We ship internationally for free on all orders. 

Parcels are either shipped from our United States or France offices. Shipments coming from the United States and France are sent using USPS and La Poste, respectively. We use standard shipping, which takes between 7 and 12 business days, starting from the day the parcel was shipped. However, depending on where you are located, shipping times may vary. Delivery details and parcel tracking numbers are always provided in your order and shipping confirmation emails.

Please note that any applicable customs and import duties, fees, taxes are the responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. International returns initiated due to refusal to pay duties and taxes will be subject to a deduction for our actual cost of shipping. If a customs authority refuses to return the package without receiving payment, then the customer is fully responsible for the package. 

Return Policy

Maison Yoga gladly accepts returns within a 30-day period from the original purchase date.

For returns coming from the United States and Canada, we offer free pre-paid return labels. Regarding international customers, return shipping is the responsibility of the customer. Orders who receive free international shipping will have our actual cost of shipping deducted from any refund unless exchange or store credit is chosen.

Returns will be accepted under the following conditions.

  • All returned items must be in their original unwashed, unworn, and unused condition. Original store tags must be attached to the garment.
  • Return shipping method and associated costs (and duties, if applicable) are the responsibility of the international customer.
  • Return delivery costs for faulty or incorrect supplied items will be the responsibility of Maison Yoga. We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Maison Yoga is not responsible for returns that are not received.
  • "Final Sale" items cannot be refunded unless faulty.

Starting a Return

We always aim to make sure our customers love our products, but if you do need to return an order, we're happy to help. Visit our quick and easy Returns Center where you'll be instructed to do the following.

  • Pack your item(s) and include the original invoice. We always recommend reusing the original package to minimize the parcel cost for you and the environment.
  • Independently arrange to have your return sent to the following address. We recommend using a trackable shipping and to retain the proof of postage until the item has reached us.

After sending a return, please allow up to 14 days from the date shipped for the parcel to arrive back to us. It can take up to 3 weeks from the date received for the return to be processed. We'll send you an email once the returned item(s) have been received and another one confirming when your refund has been processed. If the 30-day return window passes while your return is in transit, your refund will still be issued once our warehouse inspects the garments. You'll receive a courtesy email update from Maison Yoga as soon as your refund has been initiated.

Need help? Feel free to contact us at our returns team at support@maisonyogaofficial.com for further support.